Fixing Broken Conflict Systems: The Hidden Revenue Leak in Your Organization
Conflict isn’t just about difficult people—it’s a culture and systems problem that quietly slows decisions, stalls innovation, and drags down revenue. In this lively, practical session with culture strategist and author Jamie Notter, you’ll unpack five ways conflict conversations routinely go sideways and why more training won’t fix what your conflict system is breaking. You’ll learn how incentives, metrics, and unspoken norms shape conflict on your teams, and walk away with concrete, immediately actionable changes you can make to turn conflict into a strategic advantage for your association’s growth.
Jamie Notter
Culture Scientist
Jamie has spent his career helping organizations get out of their own way. With deep expertise in workplace culture, conflict resolution, and change systems, he helps leaders see what they’ve been missing, and then do something about it. Jamie has co-authored four books, including the award-winning Non-Obvious Guide to Employee Engagement and Culture Change Made Easy, and his ongoing research helps leaders navigate a world where the maps are becoming increasingly irrelevant. He holds a Master’s in conflict resolution from George Mason and a certificate in Organization Development from Georgetown, where he served as adjunct faculty.
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Professionals for Association Revenue (PAR) is a CAE Approved Provider.
Professionals for Association Revenue (PAR) is a CAE Registered Provider. The program(s) linked below meet the requirements for fulfilling the professional development requirements to earn or maintain the Certified Association Executive credential. Every program that we offer that has been approved for CAE credit will clearly identify the number of CAE credits granted for full participation. We will maintain records of your participation in accordance with CAE policies. For more information about the CAE credential or Registered Provider program, please visit www.asaecenter.org/cae.